Refund policy

Last Updated: September 21, 2026

At GTB INTERNATIONAL PTY LTD, we believe that home organization should bring clarity, ease, and peace of mind to your living space. From our slim, space-saving gap storage cabinets to our heavy-duty suction cup hooks and durable laundry hampers, every product is selected to help you create a tidier home. However, if a product doesn't meet your expectations or fit your intended space, we are here to ensure your return and refund experience is smooth and hassle-free.

30-Day Happiness Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in the same condition that you received it: unworn, unused, and unassembled.

  • Laundry hampers must be unwashed, clean, and free of household debris or pet hair.

  • Gap storage cabinets must be in original condition without scuffs, missing hardware, or assembly damage.

  • Suction cup organizers and mounts must retain all original adhesive films, backing components, and protective layers intact.

  • Items must be in their original packaging, including all tags, instructions, and included accessories.

  • You must provide a valid proof of purchase or order number associated with erq7vc-qt.myshopify.com.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, clear photographs of the product, and the reason for the return.

  2. Review & Authorization: Our customer support representative, Kylee Innes, will review your request within 1 to 2 business days and issue a Return Merchandise Authorization (RMA) along with detailed instructions.

  3. Package Your Return: Securely box the item in its original packaging to prevent transit damage.

  4. Ship Your Package: Send your return package to our physical return warehouse address:

    GTB INTERNATIONAL PTY LTD – Returns Department

    224 Jull St, Armadale WA 6112, Australia

Note: Returns sent back to us without prior authorization will not be accepted.

Return Shipping Costs

  • Customer Responsibility: For returns based on preference, change of mind, incorrect measurement of home spaces, or ordering the wrong size/color, the customer is responsible for paying all return shipping costs.

  • Defective or Damaged Products: If you receive a damaged, broken, or incorrect item (e.g., a cracked cabinet, bent hamper frame, or failing suction seal upon delivery), GTB INTERNATIONAL PTY LTD will cover the return shipping costs or provide a direct replacement at no additional charge.

Damages, Defectives, and Wrong Items

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or if you received the wrong item, please notify us immediately at [email protected]. When contacting us, please include:

  • Your Order Number.

  • Clear photographs or video footage displaying the damage or manufacturing defect.

  • Photos of the shipping label and outer packaging box.

We will quickly review your claim and arrange a replacement shipment or a full refund.

Non-Returnable / Exempt Items

Certain types of items cannot be returned:

  • Items marked as Final Sale or Clearance.

  • Gift cards.

  • Items damaged due to improper assembly, overload exceeding weight limits, or misuse (such as placing suction mounts on unsealed, rough, or unsuitable porous surfaces).

Exchanges

The fastest way to ensure you get what you want (such as exchanging a cabinet dimension or changing a laundry hamper color) is to return the original item following the return procedure above. Once the return is accepted, make a separate purchase for the new item on our website.

Refunds & Processing Time

Once we receive and inspect your returned package at our Armadale warehouse, we will notify you via email regarding the approval or rejection of your refund based on item condition.

  • Approved Refunds: If approved, your refund will be processed immediately to your original payment method.

  • Processing Time: Please remember it can take between 5 to 10 business days for your bank or credit card company to process and post the refund to your account statement.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card issuer. If you have done all of this and still have not received your refund, please contact Kylee Innes at [email protected].